Privacy policy (POPIA)

Last updated: [date]

We respect your privacy and process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Responsible party and Information Officer

[Registered company name], trading as Vitaglow, [address]. Information Officer: [name], reachable at our email address.

2. What we collect

• When you send an order request: your name, email address, cellphone number, delivery address, delivery preference, any notes, and the items you ordered.
• When you contact us: your name, email address and message.

3. Why we collect it

Only to process and deliver your order, send you EFT details, reply to your messages, and meet our legal and tax obligations. We do not sell your information.

4. Cookies and tracking

This website does not use cookies, analytics or advertising trackers. Your basket, your age confirmation and whether you have seen our WhatsApp invite are stored only in your own browser (local storage) and are never sent to us.

5. Who we share it with

• Our email form service ([Web3Forms / EmailJS]), which delivers your order request to our inbox.
• Our courier, [courier name], to deliver your order.
• Our bank, to match your EFT payment.

Some of these providers may store information outside South Africa. Where they do, we rely on providers with adequate data protection safeguards as required by POPIA.

6. How long we keep it

We keep order records for [5] years for tax and accounting purposes, then delete them.

7. Your rights

You may ask to see, correct or delete the personal information we hold about you, or object to its processing, by emailing our Information Officer. You may also lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.

8. Security

We take reasonable steps to protect your information, including limiting access to our order inbox.