Terms and conditions

The terms that apply when you order from Vitaglow.

Placeholder policyThis is a starting draft. Have it reviewed and completed (all text in [square brackets]) before launch.

Last updated: [date]

1. Who we are

This website is operated by [registered company name] (registration number [number]), trading as Vitaglow, [physical address], South Africa ("we", "us").

2. Age requirement

You must be 18 or older to use this website and to order. By placing an order you confirm that you are 18 or older.

3. Order requests

Sending an order request is an offer to buy. A contract is formed only when we confirm the order by email and your EFT payment has cleared. We may decline an order, for example if stock is unavailable or details cannot be verified.

4. Prices and payment

Prices are in South African rand and include VAT where applicable [confirm VAT status].
Payment is by EFT only. We never take card payments on this website, and our banking details are only sent by email from our business address.
Use your order reference as the payment reference.
Unpaid orders are released after 48 hours.

5. Product information

We describe products accurately and publish lab reports where we hold them. Images may be illustrative. Products are not registered medicines and we make no health claims. We do not provide dosing, usage or medical advice.

6. Delivery

See our Shipping policy.

7. Returns and refunds

See our Refunds policy. Your rights under the Consumer Protection Act are not affected.

8. Liability

[Liability wording to be drafted with legal advice.]

9. Governing law

These terms are governed by the laws of the Republic of South Africa.

10. Contact

Email us or use the Contact page.