Refunds and returns
The Vitaglow policy for damaged, incorrect or missing items, returns and refunds.
Damaged, incorrect or missing items
If your order arrives damaged, incorrect or incomplete, contact us within 48 hours of delivery with your order reference and photos. We will replace the item or refund you, including delivery costs where applicable.
Change of mind
For safety and quality reasons, we cannot accept returns of products that have been opened or whose seal has been broken. Unopened, sealed products may be returned within [7] days of delivery at your own cost; we refund the product price once we receive and inspect the return.
Cancellations
You may cancel an order at any time before it is dispatched. If you have already paid, we refund you in full by EFT.
How refunds are paid
Refunds are paid by EFT to the account the payment came from, within [7] business days of approval.
Your rights
Nothing in this policy limits your rights under the Consumer Protection Act.
